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Frequently asked
questions

General

What is Kaiserex?
What is blockchain?
What is a cryptocurrency?
Estimated time for support replies

Account

How to verify my account?
How can i change my account details?
How can i close my account?
How can i view my trading history?

Security

How to enable 2nd factor authentication?
What should i do if i lost my 2nd factor authenticator?
2nd factor authenticator troubleshooting
How we secure your assets?

Trading

How to start trading?
Supported cryptocurrencies and trading pairs
How can I buy or sell cryptocurrencies?
How are orders processed?
How to cancel an order?

Deposits & Withdrawals

How to do a bank deposit?
How to deposit bitcoin?
How to deposit altcoins?
How to withdraw cryptocurrencies?
How to withdraw to bank?
Estimated withdrawal time
Estimated deposit time

Other information

Kaiserex's OTC desk
Listing a cryptocurrency at Kaiserex

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Lithuanian office

Kaiser Exchange International UAB
Company Number: #304089907
Perkūnkiemio g. 5, Vilnius LT-12129,
Lithuania

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Lithuania

Financial Crime Investigation Service

Registration as Virtual Currency Exchange Operator and Depository Virtual Currency Wallet Operator

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