Frequently asked questions
How to withdraw cryptocurrencies?
Last revision: Sep 10, 2025
Withdraw crypto to your personal wallet anytime, with manual approval.
Withdrawal steps:
- Go to the Wallet or Withdraw section.
- Select the cryptocurrency you want to withdraw.
- Enter:
- Destination wallet address
- (If applicable) Memo/Tag
- Amount
- Confirm using your 2FA code.
Processing time:
- All crypto withdrawals require manual admin approval.
- Requests during Mon–Fri, 10:00–18:00 GMT+3 are approved within 15–30 minutes.
- Requests made after hours or on weekends are processed next working day.
Notes:
- Double-check the wallet address before confirming. Mistakes may be irreversible.
- Suspicious or high-value withdrawals may be delayed for compliance review.
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