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Frequently asked questions

How to withdraw cryptocurrencies?

Last revision: Sep 10, 2025

Withdraw crypto to your personal wallet anytime, with manual approval.

Withdrawal steps:

  1. Go to the Wallet or Withdraw section.
  2. Select the cryptocurrency you want to withdraw.
  3. Enter:
    • Destination wallet address
    • (If applicable) Memo/Tag
    • Amount
  4. Confirm using your 2FA code.

Processing time:

  • All crypto withdrawals require manual admin approval.
  • Requests during Mon–Fri, 10:00–18:00 GMT+3 are approved within 15–30 minutes.
  • Requests made after hours or on weekends are processed next working day.

Notes:

  • Double-check the wallet address before confirming. Mistakes may be irreversible.
  • Suspicious or high-value withdrawals may be delayed for compliance review.

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