Frequently asked questions

Estimated withdrawal time

Last revision: August 25, 2017

Due to security precautions cryptocurrency withdrawals will be processed with a delay. According to specific withdrawal risk it will take from 1 up to 48 hours.

SEPA withdrawals will be processed in 1-5 business days.

Risk disclosure

Kaiserex as a premium exchange looks for the best price/risk ratio to buy or sell cryptocurrencies in the market. We have partnerships with dozens of exchanges and individuals. When you want to buy or sell a cryptocurrency we usually have to send your money to an exchange which is suppose to be reliable and has the best price. Since we are forced to rely on other exchanges we can not take responsibility for their actions and conduct. In the event of partner exchange taking longer or creating delays to release funds Kaiserex will provide proof of such delay and assist in trying to recover withheld money. Kaiserex will not reimburse or pay for any losses incurred.

During our operations we do strict due diligence on exchanges and try to keep money with them for very short periods of time. However our business nature forces us to use other companies which we have no control of and we have to hold part of our clients’ money with them.

Deposits & Withdrawals

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