Kaiserex Privacy policy

Last revision: October 14, 2025

I. Introduction and Scope

Kaiser Exchange International LTD (“Kaiserex”, “we”, “our” or “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our services, including our website, applications, and cryptocurrency exchange and investment services (collectively, the “Services”).

We process your personal data in accordance with:

• The General Data Protection Regulation (GDPR) and applicable EU data protection laws.
• The Lithuanian Law on Legal Protection of Personal Data.
• Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations, including record-keeping and reporting obligations.
• Other applicable financial and regulatory requirements.

By using our Services, you agree to the terms of this Privacy Policy.

II. Data Controller and Contact

Kaiser Exchange International LTD
Company code: 304089907

For privacy-related inquiries, you may contact our Data Protection Officer (DPO):
[email protected]

III. Data We Collect

We collect and process the following categories of personal data:

1. Identification Data (KYC)

• Full name, date of birth, nationality, address.
• Government-issued identification documents (passport, ID card, residence permit).
• Proof of address documents.

2. Financial Data

• Bank account details, payment methods, crypto wallet addresses.
• Transaction history, deposits, withdrawals, and investments.
• Source of Funds (SoF) and Source of Wealth (SoW) information, as required under AML laws.

3. Contact Data

• Email address, phone number, communication records.

4. Technical Data

• IP address, browser type, operating system, device identifiers.
• Log data (time and date of access, pages viewed).
• Geolocation data (if enabled).

5. Compliance and Risk Data

• Screening results (e.g., sanctions, politically exposed persons “PEPs”, adverse media checks).
• Risk scores generated through fraud prevention and transaction monitoring systems.

6. Optional Data

• Information you provide voluntarily (e.g., in surveys, support inquiries, marketing subscriptions).

IV. Legal Basis for Processing

We process personal data under the following lawful bases:

• Performance of a Contract – to provide our Services to you.
• Legal Obligation – to comply with AML/CTF, tax, accounting, and financial regulations.
• Legitimate Interests – to improve our Services, prevent fraud, ensure IT security.
• Consent – for marketing communications and non-essential cookies.

V. How We Use Your Data

We use your personal data for the following purposes:

• To verify your identity (KYC) and assess compliance risk (AML/CTF).
• To process your transactions and maintain records.
• To comply with regulatory reporting requirements.
• To manage your account and provide customer support.
• To prevent fraud, money laundering, and abuse of our Services.
• To send you updates, service-related notices, and (where you consent) marketing communications.
• To improve our website, platform performance, and customer experience.

VI. Data Sharing and Transfers

We may share your personal data with:

• Regulators and authorities (where legally required).
• Financial institutions (banks, payment providers).
• Crypto compliance providers (e.g., blockchain analytics, sanctions screening services).
• Third-party service providers (cloud hosting, IT, analytics, communication tools).

International Data Transfers:

Where data is transferred outside the EU/EEA, we ensure appropriate safeguards (e.g., Standard Contractual Clauses, adequacy decisions).

We never sell your personal data.

VII. Cookies and Tracking

We use cookies and similar technologies to:

• Enable functionality (e.g., login sessions).
• Improve performance and analytics.
• Provide personalized content.

You may manage your cookie preferences via our Cookie Banner. Non-essential cookies require your prior consent.

For details, see our Cookie policy.

VIII. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described above or as required by law.

• AML/CTF records: retained for at least 5–10 years after termination of the business relationship.
• Transaction records: retained in accordance with financial regulations.
• Marketing data: retained until you withdraw consent.

IX. Data Security

We apply technical and organizational measures to protect your data, including:

• Encryption of sensitive information.
• Secure storage on EU-based servers.
• Role-based access controls.
• Regular audits, monitoring, and incident response plans.

X. Your Rights

Under GDPR, you have the right to:

• Access your personal data.
• Request correction or erasure of your data.
• Restrict or object to processing.
• Withdraw consent at any time (without affecting prior lawful processing).
• Request data portability.
• Lodge a complaint with the State Data Protection Inspectorate (Lithuania) or another supervisory authority.

Requests can be made to [email protected].

XI. Automated Decision-Making & Profiling

We may use automated systems to:

• Assess transaction risks.
• Flag suspicious activity.
• Assign compliance risk scores.

These processes may affect your ability to complete transactions or access services. You may request a human review of such decisions.

XII. Children’s Data

Our Services are intended for individuals aged 18 and older. We do not knowingly collect personal data from children.

XIII. Updates to This Policy

We may update this Privacy Policy to reflect changes in legal, technical, or business developments. Updates will be published on this page, and where required, notified to you via email or platform notice.