Estimated time for support replies

Last revision: Sep 10, 2025

Kaiserex aims to provide fast, personalized assistance — but response times can vary based on volume and case complexity.

Typical support response windows:

• Weekdays (Mon–Fri): 10:00–18:00 GMT+3
• Average reply time: Same day for standard queries
• Complex or compliance-related cases: 1–3 business days

Tips to speed up your support experience:

• Use your registered email when contacting support
• Include relevant info (e.g., transaction ID, screenshot)
• For 2FA reset or document review, be ready to verify identity