Frequently asked questions
How can I close my account?
Last revision: Sep 10, 2025
We’re sorry to see you go. To close your Kaiserex account:
1. Ensure Zero Balance
- Withdraw all fiat and crypto.
2. Submit Closure Request
- Contact [email protected] with “Account Closure” in the subject line.
3. Confirm Identity
- Provide a brief note confirming you want to close and your registered email.
3. Final Review
- We’ll process your request and send a confirmation email—usually within 3 business days.
Once closed, your data will be archived per regulatory requirements and you’ll need to reverify if you return.
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