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Frequently asked questions

How can I close my account?

Last revision: Sep 10, 2025

We’re sorry to see you go. To close your Kaiserex account:

1. Ensure Zero Balance

  • Withdraw all fiat and crypto.

2. Submit Closure Request

3. Confirm Identity

  • Provide a brief note confirming you want to close and your registered email.

3. Final Review

  • We’ll process your request and send a confirmation email—usually within 3 business days.

Once closed, your data will be archived per regulatory requirements and you’ll need to reverify if you return.

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