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How are orders processed?

Last revision: Jan 27, 2019

Working hours

Kaiserex processes new orders Monday to Sunday from 8:00 to 18:00 GMT +2.

We review your order details within 1-2 hours during our working hours and proceed accordingly.

Video explaining how Kaiserex exchange works

Market order

Market order means you want to buy/sell a cryptocurrency at current market price and as fast as possible. If you place a market buy or sell order on Friday 19:00 GMT +2, most likely it will be processed on Saturday. Choosing market order means we will process your order in maximum 24 hours.

If a market order is placed we immediately go to the biggest cryptocurrency markets and fulfill it. When the order is fulfilled we will send an email with the details of the purchase and your current balance. Market orders are more likely to be processed at higher prices comparing to Limit and Based on Time orders.

Limit order

This order allows you to set your own price for the cryptocurrency. Once the market reaches your set price you will receive a confirmation of your order being completed. If the market does not reach the price it will be in a pending order list until you cancel it. Orders might get filled outside of working hours, because we leave them on the order books at your chosen prices and we can not know in advance when exactly the order gets filled.

Based on Time order

If you are not in a hurry and you trust Kaiserex's trading skills, you can set a timeframe for us to process your order. For example, if the execution time is set to 2 weeks(default setting), we evaluate the market conditions and choose a strategy to buy or sell cryptocurrencies at a better price. If market feels really bullish we will be more likely to fulfill the order faster. If market looks bearish, we will set up algorithms to acquire cryptocurrencies slowly at lower prices and vice versa for selling. If the order size is higher we may use our connections to do OTC (over the counter) deals. This means that we will contact individuals or companies who hold larger amounts of various cryptocurrencies and deal with them directly in order to prevent market price inflation and achieve better prices for our clients.

Risk disclosure

Kaiserex as a premium exchange looks for the best price/risk ratio to buy or sell cryptocurrencies in the market. We have partnerships with dozens of exchanges and individuals. When you want to buy or sell a cryptocurrency we usually have to send your money to an exchange which is suppose to be reliable and has the best price. Since we are forced to rely on other exchanges we can not take responsibility for their actions and conduct. In the event of partner exchange hack/theft Kaiserex will provide proof of missing money and assist in legal action to try to recover missing money. Kaiserex will not reimburse or pay for any losses incurred.

During our operations we do strict due diligence on exchanges and try to keep money with them for very short periods of time. However our business nature forces us to use other companies which we have no control of and we have to hold part of our clients’ money with them.

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