Go back to FAQ

What should i do if i lost my 2nd factor authenticator?

Last revision: Jan 26, 2019

In case you lose your 2nd factor authenticator please contact us by clicking support icon at the lower right corner and send us a selfie with your ID and a written note saying "Kaiserex please remove my 2FA, Today's date" and we will fix that for you.

If your account was not identified and you can not provide comprehensive details about your account activity we will not be able to turn off 2fa.

Frequently asked questions





Deposits & Withdrawals

Other information