Estimated time for support repliesLast revision: Jan 20, 2019
Our working hours are Monday to Friday from 8:00 to 18:00 GMT +2.
During this time live support is available at the lower right corner of the website.
Clients will receive replies to their requests same day, usually within a few working hours.
Frequently asked questions
- What is Kaiserex?
- What is blockchain?
- What is a cryptocurrency?
- Investment risks
- Investment potential
- What is the recommended holding period for investing in cryptocurrencies?
- What is the recommended investment strategy?
- Estimated time for support replies
- How to enable 2nd factor authentication?
- What should i do if i lost my 2nd factor authenticator?
- 2nd factor authenticator troubleshooting
- How to securely store your currencies on your own?
- How we secure your assets?
- How to enable PGP or GPG email encryption?
- How to start trading?
- Supported cryptocurrencies and trading pairs
- Supported order comments
- How can I buy or sell cryptocurrencies?
- What are the fees for buying and selling?
- How are orders processed?
- How to cancel an order?
- Different order types and their usage
Deposits & Withdrawals
- How to do a bank deposit?
- How to deposit bitcoin?
- How to deposit altcoins?
- How to withdraw cryptocurrencies?
- How to withdraw to bank?
- Estimated withdrawal time
- Estimated deposit time